Purchased Template Help Support Desk
|
| "Though I
had already paid for my order, but I haven't gotten my template?" |
| |
| Article ID: 138 |
| Created On: 01 Jul 2004 |
| Author: David Braun |
|
Q:
Though I have already paid for my order I haven't yet got my template?
Why is it so?
A: The following are some
probable reasons why the template did not reach you on time. They are:
1. Incorrect Email Address:
There is a possibility that you would have typed an incorrect email
address by mistake while filling out the registration form in which
you have to mention the email address where the download information
has to be sent to you.
2. Temporary non-function of mail
servers: It could also be that your mail server might have been
temporarily down for some technical reason while we were trying to
send you the download instructions for the template you had purchased
to the email address you had given us.
In such cases you need to promptly make contact with the Support Team
via:
Live Chat:
www.template-help.com/chat
HelpDesk:
www.template-help.com/tickets
Phone: 1 917 477 0358 ext. 101
and we'll take the appropriate measures to deliver the product
to you whatever the case.
3. Your order is under investigation.
Our Billing Officers are trying to ascertain the situation on account
of your order.
In this case you will be certainly informed with the status of your
order and sent an e-mail from the billing department. You need to
provide us with your reachable phone number (either your home one,
your cellular or your business number) or contact our Billing
Department by phone: 1 917 477 0358 ext. 102.
You can also join the Billing Chat (www.template-help.com/chat),
or e-mail to
billing@template-help.com |
|
|
